PRIVACY
POLICY

CritterFest – Pet & Plant Expo (“CritterFest,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy describes how we collect, use, disclose, safeguard, and manage personal information obtained through our website and in connection with our events.

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1. Scope of Policy

This Privacy Policy applies to personal information collected through:

• The CritterFest website

• Online registration, ticketing, vendor, and sponsorship forms

• Email communications and newsletter subscriptions

• Social media interactions directed to us

• In-person event participation

 

2. Collection of Personal Information

We collect only the information reasonably necessary to fulfill the purposes outlined in this Policy.
 

2.1 Information You Provide

We may collect personal information, including:

• Full name

• Email address

• Telephone number

• Mailing address

• Business name and related business information (for vendors and sponsors)

• Payment information (processed securely by third-party providers)
   

2.2 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent

• Referring to website addresses

This information is used for analytics, security, and website optimization purposes.

 

3. Purpose of Collection and Use

Personal information may be used for the following purposes:

• Processing ticket purchases, vendor applications, and sponsorship registrations

• Communicating event-related updates and operational information

• Responding to inquiries and customer service requests

• Administering promotions, contests, or giveaways

• Distributing newsletters and marketing communications (where consent has been provided)

• Improving website functionality and event operations

• Meeting legal, regulatory, or contractual obligations

We do not sell, rent, or trade personal information to third parties.

 

4. Consent

By providing personal information to CritterFest, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.

 

5. Disclosure of Personal Information

We may disclose personal information to trusted third-party service providers who assist in operating our website and events, including:

• Payment processors

• Ticketing platforms

• Email marketing services

• Website hosting providers

• Analytics services

These service providers are contractually obligated to safeguard personal information and use it solely for the purposes for which it was disclosed.

Personal information may also be disclosed where required by law.

 

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve performance.

Users may adjust browser settings to refuse cookies; however, certain website features may not function properly as a result.

 

7. Event Photography and Media

Photography and video recording may occur during CritterFest events for promotional, marketing, and archival purposes.

By attending a CritterFest event, individuals acknowledge that their image or likeness may be captured and used in promotional materials, including websites, social media, and print marketing. Individuals who do not wish to be photographed should notify event staff.

 

8. Safeguards and Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

While we strive to protect personal information, no method of transmission over the internet or electronic storage is entirely secure.

 

9. Retention of Personal Information

Personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

 

10. Access and Correction

Individuals have the right to request access to their personal information and to request correction of inaccurate or incomplete information.

Requests must be submitted in writing using the contact information below.

 

11. Children’s Privacy

CritterFest is a family-oriented event. We do not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian consent.

If we become aware that personal information has been collected from a child without consent, we will take appropriate steps to delete such information.

 

12. Changes to This Policy

CritterFest reserves the right to update this Privacy Policy at any time. Revisions will be posted on this page with an updated effective date. Continued use of the website following changes constitutes acceptance of the revised Policy.